How long does it take to get set-up and live?
After speaking with an NHPDIRECT representative and making the decision to go forward, your site can be fully operational in less than a week.
What is Shopify?
Shopify is a subscription to a software service that allows businesses and individuals to create a website and use their shopping cart solution to sell and ship their desired products. Shopify powers nearly a million businesses worldwide, making it one of the world’s most powerful e-commerce platforms.
Are there other monthly costs to join outside of Shopify plan?
There are no ongoing costs other than your Shopify Monthly Plan (starting at $US29/month), and a small charge to use the Shopify Email System (should you chose to use it).
Do I have to enter into an Agreement?
Yes, it’s a Services Agreement with Natural Health Distribution Ltd. (NHD). It spells out our services and obligations, and can be cancelled by you upon 30 days’ written notice.
After I am set-up what do we need to do?
You’ll need to complete these 2 forms in order for us to administer and build your Shopify website. 1. Client Data Form and 2. Development Data Form
Can I set my own prices? Am I permitted to put products on sale?
Yes. You can set your own prices, but they cannot be lower than MAP pricing. You can definitely put whatever products you want on sale, for any period of time.
Can I just have a “shop” button that links from my existing website?
Absolutely. The SHOP button can link with your new Shopify site, allowing you to maintain the look and feel of your existing site.
Are we limited to selling only the products you carry?
Yes, but every effort is made to carry the products you feel are most important. We’re open to requests!
How soon are orders shipped after a sale is made?
Our standard is 2 business days, but currently over 95% are shipped the next business day.
How do I know if a sale has been made through my store?
You will receive emails notifying you of purchases.
How are product returns handled?
NHPDIRECT handles all product returns and customer concerns. We offer a 100% satisfaction guarantee and don’t charge a restocking fee. If there’s a problem with the order, we arrange for return shipping or provide a refund without requiring a return. If a customer changes their mind, we ask that they ship the product back to us and we provide a full refund once received.
Who is responsible for collection and remittance of taxes?
NHPDIRECT is responsible for collection and remittance of taxes. The tax collected and remitted is based on the location where the order originated.
How are profits per sale calculated?
Your Profit = Retail Price Paid By the Consumer Minus Actual Cost Of Goods Sold – 10% (NHPDIRECT‘s fulfillment fee) – 3% Credit Card Fee.
Shipping fees are paid by the customer below the level you set for Free Shipping (e.g. Free Shipping over $60) – above that it’s your cost.
How are profits sent to me and will I receive a report?
Profit calculations are done monthly and sent to you by cheque or EFT transfer. You will receive a full report on a monthly basis.
Does NHP Direct do marketing for my store?
Yes. NHP provides regular promotions, wellness articles, social media posts, and banners at no charge, just for being an NHPDirect Partner.
Do I have to participate in the NHD Marketing Programs?
There are some parts to NHD Marketing that are required, such as banners, some featured products, and wellness articles. However, you are not required to patriciate in social media promotions or eblasts if you choose not to.
Does NHP Direct offer additional marketing services?
Yes. We offer the following marketing services: graphic design, social media postings, e-blasts, website banners, newsletters, flyers and blog writing.
Speak to one of our onboarding specialists to get started.
Can I add a newsletter, flyer or blog to my site?
You can add all three! In fact, NHD Marketing provides regular wellness articles and promotions that you can use.
Can I attach social media accounts to my site?
Yes, you can attach all of your existing online connections to your site
Who owns the customer information?
You, as retailer own all the customer information. We will not use, share, sell or reveal this information to anyone without your written permission.
If I have a Customer Database, can it be loaded to my Shopify site?
You are not required to load your Customer Database to your Shopify site unless you wish to use the Shopify ant NHPDirect to look after sending eblasts to you customers. In such a case, you can upload it yourself, or we can look after it for a one time fee of $50.
Who is NHD Marketing?
- NHD Marketing works with all of our suppliers to provide ongoing marketing programs to all of
our NHPDirect partner sites, at no charge.
- NHD Marketing co-ordinates Featured Products, banners, promotions, webinars, and more!
I am supplier, how do I get my products listed with NHPDirect?
and talk to our team.